By using My Carpet Cleaner you agree to and are subject to the following terms and conditions as detailed below.
General – My Carpet Cleaner agrees to perform the work specified by the client in a professional manner using every care to accomplish a satisfactory service. By ordering My Carpet Cleaner via telephone, e-mail, or website the client is agreeing to be bound by My Carpet Cleaner Terms and Conditions of Service.
Price Quotes – All phone & online price quotes are only estimates, and pricing may change upon further inspection by technician. Price will be provided before work is performed. Pricing is subject to change at any time and without notice. All quotes are valid for 10 business days.
Carpet & Rug Cleaning –My Carpet Cleaner will attempt to improve the appearance of your carpet that has been stained with foreign substances. You acknowledge that the carpet in its stained condition is of lessened value. You understand that there exist variations in carpet fabric and dye composition and that there are instances where stains may not be able to be removed with regular cleaning.My Carpet Cleaner will not be responsible for failing to remove old / permanent stains, or preexisting conditions that cannot be removed using regular carpet cleaning methods. My Carpet Cleaner is not responsible for invisible pre-existing damage, including but not limited to open loose seams, invisible cuts on carpet, delaminated carpet, or chemical reaction to invisible substances on the floor which may discolor or bleach the carpet, etc. You also understand that it is impossible to test for or predetermine the result of cleaning or stain removal treatment. My Carpet Cleaner prices include deep hot water extraction and normal spot removal. Due to the nature of certain stains, My Carpet Cleaner does not offer stain removal or guarantee total stain removal. My Carpet Cleaner is not responsible for any unforeseen reactions caused by previous treatments.
With full knowledge of the above, you authorize My Carpet Cleaner to treat your carpet in an attempt to remove the soiling and spots.
You understand there are variables beyond the control ofMy Carpet Cleaner and understand that My Carpet Cleaner disclaims any liability for damage caused to the carpet as a result of any cleaning or pet urin removal treatment. You agree to hold My Carpet Cleaner harmless for any damage caused to your carpet as a result of any cleaning, pet urin odor or stain removal procedure. By order the service you authorize My Carpet Cleaner Cleaning technicians to proceed with the prescribed treatment.
Cleaning Continuous Carpet Areas – Our “Per Room” pricing entails cleaning the entire room’s carpeted area. We are unable to perform spot cleaning for several areas within the room. Our carpet cleaning is for “Continuous Areas” only. Should a partial cleaning of a room be required, the square footage of our cleaning begins from the door threshold (nearest to the entrance where we will be bringing in our equipment and hoses) and going inwards into the room. A straight line, parallel to the door threshold, will be used to determine the limit into the room where we will stop cleaning for the partial room.
odor – Hot water extraction or dry cleaning methods might activate pet urin odor or pet skin oils odor and couse skunk smell until the carpet is dry. There is no guarantee implied or expressed that all odor will be removed, and you agree to hold My Carpet Cleaner harmless for any damage caused to your carpet, upholstery, or tile & grout as a result of any cleaning or stain removal procedure.
Coupons andHeavily Soiled Carpets – Our coupon pricing is based on cleaning carpets with a moderate amount of soiling. Carpets which are heavily soiled and require a double cleaning will be charged at our standard (non-coupon) rate. Urine/Feces/Vomit Odor & Stains – If your carpeting, upholstery, or tile & grout is currently damaged due to urine deposits and/or feces and/or vomit, you understand that these deposits can be activated by cleaning, releasing odor and staining material. You acknowledge that the carpet, upholstery, or tile & grout in this condition is of severely lessened value. There is no guarantee implied or expressed that all urine/fecal/vomit odor and or stains will be removed, and you agree to holdMy Carpet Cleaner harmless for any damage caused to your carpet, upholstery, or tile & grout as a result of any cleaning or stain removal procedure.
Upholstery Cleaning – Backing, lining and other materials and processes used in the manufacture of upholstered items may produce adverse results in the surface material when cleaned. You understand there is no way of determining when such results will occur and that the fabric may be previously deteriorated due to such factors as fading, shrinkage, dry-rotting, watermarking, browning, or losing tensile strength. Also understand that manufacturers will occasionally mark items with a black or other colored market on the backside of the fabric. You understand that this should not be done and it has the potential to bleed through when cleaned. You agree not to hold My Carpet Cleaner responsible for any of the conditions described.
Tile & Grout – My Carpet Cleaner will not be liable for any invisible preexisting conditions including cracked, loose, or broken tile or grout, hair-line cracks between tile & grout, or for hollow pockets under the grout (caused by improper installation) that may result in cracked tile. Also ,My Carpet Cleaner will not be held responsible for the removal of pre-existing floor coatings including grout stain or efflorescence residue which may appear after cleaning. Also, preexisting wax coatings and certain heavy soiling (due to prolonged absence of sealer) which may have bonded to the tile and/or grout cannot be removed using our standard cleaning process. If applicable, an additional double cleaning may be required and will be charged at an additional cost.
Hardwood – My Carpet Cleaner will not be liable for any preexisting condition scratches, loose, wet content or warping in result of this cleaning. My Carpet Cleaner will not be held responsible for the removal of pre-existing floor coatings or previously used sealers. Consult with your hardwood manufacturer if My Carpet Cleaner and preservation is ok to use prior to hiring us.
AC Duct Cleaning – Due to some air duct design and access complexity,My Carpet Cleaner Air Duct Cleaning Express service will cover reachable air duct without making cuts or dismanle for minimum interruption. My Carpet Cleaner will not be liable for any preexisting condition or lose air duct, rusted air handlers or expired controls.
Water Damage – All emergency mitigation are a “salvage attempt” and temporary repairs to stop on going damage and Client acknowledges that damage done during mitigation and/or when My Carpet Cleaner attempts to restore items which were damaged by fire, wind, water, vandalism or other traumatic occurrence, permanently discolored, faded and/or bleached areas might remain even though My Carpet Cleaner covenants to use every diligent effort and means available to remove all spots. Client understands that there is no guarantee that in all circumstances items can be restored to their condition prior to the disaster. In the case of items made of, or covered with fabric, there may be shrinkage, fugitive colors, fabric separation, changes in texture and other hidden conditions such as loose carpet or tackless strip, improperly laid carpet, broken seams, delimitation or permanent deterioration that cannot reasonably be anticipated prior to restoration or cleaning attempts. In the event that these items cannot be restored to pre- disaster conditions, normal recourse is to file an additional damage claim under the appropriate insurance policy provisions. My Carpet Cleaner will not be held responsible for such conditions. Any corrections made because of the above conditions are the Client’s responsibility together with any cost involved in correcting these conditions. You agree to hold My Carpet Cleaner harmless for any Pre existing mold growth or water damage caused as a result of the attempt at the emergency water damage.
Carpet Repairs – All carpet repairs are a “salvage attempt” and no guarantee is implied or expressed that the repair will be unnoticeable or invisible. You acknowledge that the carpet in its damaged condition is of lessened value. You also understand that it is impossible to test for or predetermine the result of any carpet repair attempt. With full knowledge of the above you authorize My Carpet Cleaner to treat your carpet in an attempt to repair your damaged carpet. You understand there are variables beyond the control of My Carpet Cleaner and understand thatMy Carpet Cleaner disclaims any liability for damage caused as a result of the attempt at carpet repair. You agree to holdMy Carpet Cleaner harmless for any damage caused to your carpet as a result of any carpet repair procedure. I authorize My Carpet Cleaner technicians to proceed with the prescribed treatment.
Guarantee – Our Company performs the highest quality work and we back it up with our 100% Satisfaction Guarantee. If you are not satisfied with any area cleaned, we will re-clean the area. If you are still not satisfied we will refund the amount paid for the unsatisfactory area. All My Carpet Cleaner appointments include an unconditional 48 hour warranty against any spot re-appearing. Should any spot re-appear we’ll gladly return and retreat the area completely free of charge when our office is notified within the first 48 hours following the completion of the job.
Our Guarantee does not include urine spots / stains. Obligation under this warranty shall be limited to refunding only the purchase price of that portion of the service as not satisfactory. Due to the characteristics, age, and severity of some stains in carpet and upholstery fibers, as well as tile & grout, some stains may be permanent. This includes but is not limited to urine yellow stains, fecal stains, dyes, mustard, cosmetics including nail polish, eye liner, make up, etc, paints, furniture stain, permanent markers, ink and chemicals with bleach or bleaching compounds to include acne ointments, toilet bowl cleaners and others products which may alter or discolor carpet and upholstery fibers, or tile & grout.My Carpet Cleaner will not accept any liability for alteration or damage to fibers that may result from attempting stain and spot removal or urine eradication. There are no guarantees for urine / fecal staining or odor removal. Also, older carpet or heavily worn carpet may have damage to the dye structure in the carpet fiber contributing to shades in the carpeting that the homeowner may misinterpret as dirt. My Carpet Cleaner will not be able to remove or improve shading caused by damaged carpet dye structure or crushed pile.
Cancellations – The Client may cancel / reschedule a cleaning visit by giving at least 24 hours notice. If the customer cancels within 24 hours or fails to be present at their home for three appointments, My Carpet Cleaner will have the right to charge a service fee.